Terms of service

Last Updated: June 22, 2026

The website and e-commerce platform located at www.her-essentials.com are owned and operated by her®, a proprietary wellness brand of KMM Marcena Trading. Throughout this site, the terms "we", "us", and "our" refer strictly to her® and KMM Marcena Trading. We offer this platform, including all information, technical tools, formulations, and digital services available here, to you—the user—conditioned upon your explicit acceptance of all terms, conditions, policies, and notices stated within this document.

By interacting with our storefront, browsing our clinical references, or completing a purchase from us, you actively engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including those additional terms, conditions, and internal policies referenced herein or accessible via hyperlink. These Terms apply comprehensively to all users of the site, including, without limitation, browsers, vendors, customers, merchants, and content contributors.

Please read these Terms of Service deliberately before accessing our platform. By accessing or using any part of the site, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree to all the terms and conditions of this foundational agreement, you are prohibited from accessing the website or utilizing our Services.

1. Online Store Framework & Eligibility

By agreeing to these Terms of Service, you affirm that you are at least the legal age of majority in your specific country, state, or province of residence, or that you are the age of majority and have provided us with formal consent to allow any of your minor dependents to use this site.

• Lawful Use: You may not use our premium wellness formulations or digital assets for any illegal, unauthorized, or deceptive purpose, nor may you, in the use of the Service, violate any active laws within your jurisdiction (including, but not limited to, statutory intellectual property and copyright laws).

• System Protection: You are strictly prohibited from transmitting any worms, digital viruses, malicious software, or code of a destructive nature.

• Remediation: Any documented breach, circumvention, or violation of any of these structural Terms will result in an immediate, unilateral termination of your access to our Services without prior notice.

2. General Commercial Conditions

We reserve the absolute right to refuse Service to any individual or corporate entity for any legitimate reason at any time.

Data Transmission Note: You acknowledge that your consumer content (excluding credit card and financial transaction details) may be transferred unencrypted over various external networks and undergo structural changes to conform and adapt to the technical requirements of connecting networks or devices. Financial data and credit card info are always encrypted during transfer over secure global networks.

You explicitly agree not to reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of the Service, use of the Service, access to the Service, or any direct contact on the website through which the Service is provided, without obtaining explicit, signed written permission from KMM Marcena Trading.

3. Informational Accuracy & Health Disclaimers

We strive for absolute transparency and scientific accuracy across all our content pipelines. However, the historical, lifestyle, or general educational information made available on this site is provided for baseline contextual reference only.

• Primary Sourcing: It should not be relied upon or used as the sole foundation for making critical personal or medical decisions without consulting primary, more accurate, more complete, or more specialized sources of information. Any reliance on the general material on this site is at your own distinct risk.

• Dynamic Adjustments: This site may contain historical data matrices. We reserve the right to modify the contents of this site at any point, but hold no administrative obligation to update outdated information on our platform. You agree that tracking modifications to our site is your direct responsibility.

4. Modifications to Pricing & Services

Prices for our advanced dietary supplement formulations are subject to adjustment without prior notice to account for sourcing, bioavailable material acquisition, and logistics protocols.

We reserve the right at any time to modify, pause, or permanently discontinue the Service (or any part, formulation collection, or digital feature thereof) without notice. We shall not be held liable to you or to any third-party for any modification, pricing adjustment, temporary suspension, or discontinuance of the Service.

5. Premium Wellness Formulations & Offerings

Certain premium products or specialized formulations may be available exclusively online directly through our storefront. These products may exist in highly limited quantities and are subject to return or exchange strictly in accordance with our official Refund Policy.

[LINK TO SHOPIFY REFUND POLICY]

We execute rigorous visual controls to display the true colors, packaging textures, and physical profiles of our products as accurately as possible within our store layout. We cannot guarantee that your device monitor's display of any color or texture will be entirely accurate.

We reserve the right, but maintain no legal obligation, to limit the sales of our products or Services to any specific individual, geographical region, or jurisdictional territory. We may exercise this right on a strict, case-by-case basis. We reserve the right to limit the total quantities of any formulation or product variant that we offer. All descriptions of products or product pricing are subject to unilateral change at any time without notice, at our sole discretion. We reserve the absolute right to discontinue any product line at any time. Any offer for any product or Service made on this site is void where prohibited by law.

6. Billing Accuracy & Account Governance

We reserve the right to refuse, cancel, or downscale any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per individual, per household, or per transactional order.

These explicit restrictions may encompass orders placed by or under the same registered customer profile, utilizing the same credit card token, and/or orders that share identical billing or shipping addresses. If we systematically change or cancel an active order, we will attempt to notify you immediately via the email address, billing address, or phone number provided at the structural point of checkout.

Anti-Diversion Policy: We reserve the right to limit, block, or completely prohibit orders that, in our sole commercial judgment, appear to be placed by unverified dealers, gray-market resellers, or unauthorized commercial distributors operating without a formal corporate partnership agreement with KMM Marcena Trading.

You agree to provide current, complete, and legally accurate purchase and account information for all transactions completed at our store. You agree to promptly update your account profile and other relevant details, including your email address, shipping metrics, and payment card expiration details, so that we can successfully complete your transactions and connect with you as needed.

7. Third-Party Integrations & Optional Tools

We may grant you access to optional, third-party digital tools (such as external tracking features or localized widgets) over which we maintain neither operational monitoring nor direct engineering input.

You explicitly acknowledge and agree that we provide access to such optional tools on an "as is" and "as available"basis without warranties, representations, or conditions of any kind, and without any corporate endorsement. We shall bear zero liability whatsoever arising from or relating to your elective use of optional third-party tools. Your use of these tools is executed entirely at your own risk and discretion.

8. Third-Party Ecosystem Links

Certain content, formulation materials, and analytical tools available via our Service may feature embedded resources from unaffiliated third parties.

External hyperlinks on this site may route you to independent third-party websites that are completely unaligned with our corporate infrastructure. We are not responsible for examining, auditing, or evaluating the underlying content, data accuracy, or safety of these external nodes. We do not warrant and will not maintain any liability or responsibility for third-party materials, websites, products, or services.

Please carefully review the independent terms, operational practices, and privacy mechanisms of any third-party platform before engaging in any transaction. Complaints, legal claims, operational concerns, or technical questions regarding third-party products must be directed exclusively to that specific third party.

9. User Submissions, Reviews, & Feedback

If, at our direct request, you transmit specific submissions (such as verified clinical trial feedback or contest entries) or, without a request from us, you send creative formulations, suggestions, structural proposals, digital assets, or design plans (collectively termed "Comments"), you grant us an unrestricted, perpetual, irrevocable, royalty-free, worldwide license to edit, copy, publish, distribute, translate, and otherwise utilize in any digital or physical medium any such Comments.

We are and shall remain under no obligation to:

1. Maintain any customer Comments in confidence;

2. Pay financial compensation or royalties for any submitted Comments; or

3. Respond to any unsolicited Comments.

We may, but maintain no operational obligation to, monitor, edit, or completely remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, obscene, or otherwise objectionable, or that directly violates any party’s intellectual property rights or these foundational Terms of Service.

You guarantee that your public Comments will not violate any direct right of any third-party, including copyrights, registered trademarks, privacy profiles, or personal proprietary metrics. You further agree that your Comments will not contain libelous, abusive, or otherwise unlawful material, or contain any digital malware that could affect the system operation of the Service. You may not deploy a false email address, impersonate any individual, or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for the accuracy of your statements.

10. Data Protection & Personal Information

Your submission of personal information through our e-commerce infrastructure is strictly governed by our comprehensive Privacy Policy, which is incorporated into these Terms by reference.

11. Errors, Inaccuracies, & System Omissions

Occasionally, technical information, copy, or promotional material on our site may contain typographical errors, analytical inaccuracies, or structural omissions that may directly relate to product descriptions, pricing matrices, promotions, active shipping calculations, transit timelines, and raw inventory availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change, update, or completely cancel active orders if any information within the Service is found to be inaccurate at any point without prior notice (including after you have formally submitted your order for processing).

12. Prohibited Platform Uses

In addition to other standard prohibitions detailed throughout these Terms of Service, you are strictly prohibited from utilizing our site, its underlying code, or its scientific content:

We reserve the right to terminate your use of the Service or any related digital platform immediately for violating any of these prohibited uses.

13. Regulatory Administrative Lens, Warranties, & Liability Limits

REGULATORY SPECIFICATIONS & COMPLIANCE MANDATE

IMPORTANT CONSUMER NOTICE: All formulations, products, and related health descriptions distributed by her® and managed by KMM Marcena Trading are classified strictly as Food Supplements. In absolute alignment with the statutory directives of the Food and Drug Administration (FDA) of the Philippines, these offerings are legally registered under the explicit framework of:

"NO APPROVED THERAPEUTIC CLAIMS"

The analytical materials, product descriptions, and technical profiles contained within this platform have not been evaluated to diagnose, treat, cure, mitigate, or prevent any systemic disease, medical anomaly, or clinical condition.

We do not guarantee, represent, or warrant that your use of our digital Service will be uninterrupted, completely timely, absolutely secure, or entirely error-free. We do not warrant that the operational results obtained from the use of the Service will be perfectly accurate or reliable over extended timelines. You explicitly agree that your use of, or systematic inability to use, the Service is conducted at your own sole risk.

The Service and all formulations delivered to you through our storefront are (except as explicitly stated by us in writing) provided on an "as is" and "as available" basis for your commercial use, without representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no event shall her®, KMM Marcena Trading, our directors, officers, corporate employees, affiliates, agents, contractors, interns, raw material suppliers, service providers, or licensors be held liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar tracking damages, whether based in contract, tort (including active negligence), strict product liability, or otherwise, arising directly from your use of any of the Service or any products procured using the platform, or for any other claim related in any way to your interaction with our formulations. Because some jurisdictions do not allow the total exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be restricted to the absolute maximum extent permitted by applicable law.

14. Statutory Indemnification

You agree to indemnify, defend, and hold harmless her®, KMM Marcena Trading, our parent business entity, subsidiaries, affiliates, retail partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, harmless from any legal claim or formal demand, including reasonable attorneys’ fees, made by any third-party due to or arising directly out of your active breach of these Terms of Service or the regulatory documents they incorporate by reference, or your violation of any national law or the baseline rights of a third-party.

15. Legal Severability

In the event that any distinct provision of these Terms of Service is determined by a competent court of law to be unlawful, void, or completely unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the completely unenforceable portion shall be deemed to be cleanly severed from these Terms of Service. Such a structural determination shall not affect the validity, legality, and enforceability of any other remaining provisions.

16. Structural Termination

The operational obligations and liabilities of the interacting parties incurred prior to the formal termination date shall fully survive the termination of this agreement for all legal purposes.

These Terms of Service remain entirely effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us via our direct contact nodes that you no longer wish to use our Services, or when you permanently cease navigating our site.

If, in our sole commercial judgment, you fail, or we suspect that you have completely failed, to comply with any clear term or provision of these Terms of Service, we reserve the right to terminate this agreement unilaterally at any time without notice, and you will remain fully liable for all financial amounts due up to and including the exact date of termination; and/or accordingly, we may deny you access to our commercial Services.

17. Integration & Entire Agreement

The failure of our compliance team to exercise or enforce any right or statutory provision of these Terms of Service shall not constitute a legal waiver of such right or provision.

These Terms of Service and any operational policies or internal operating rules posted by us on this site or in respect to the Service constitute the entire agreement and clear understanding between you and us, fully governing your use of the Service. This framework entirely supersedes and replaces any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior draft versions of the Terms of Service). Any ambiguities in the structural interpretation of these Terms of Service shall not be legally construed against the drafting party.

18. Governing Law & Dispute Resolution

These Terms of Service, along with any separate operational agreements whereby we provide you with products or Services, shall be governed by, construed, and enforced in complete accordance with the laws of the Republic of the Philippines.

Any legal dispute, transactional conflict, or regulatory claim arising out of or in connection with these baseline Terms, including any question regarding its existence, validity, or systemic termination, shall be referred to and finally resolved by the courts of Quezon City, Metro Manila, Philippines, to the absolute exclusion of any other global or domestic courts.

19. Revisions to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, modify, or replace any part of these Terms of Service by posting official updates and changes directly to our website platform.

It is your direct responsibility to check our website periodically for structural changes. Your continued use of or access to our website or the commercial Service following the posting of any adjustments to these Terms of Service constitutes formal, active acceptance of those changes.

20. Official Corporate Nodes & Contact Details

Questions regarding these Terms of Service, regulatory compliance markers, or operational parameters should be routed directly to our compliance team:

• Corporate Entity: KMM Marcena Trading

• Electronic Communication Node: hi@her-essentials.com

• Corporate Head Office Address: #78-C Scout De Guia Street, Barangay Laging Handa, Quezon City 1103, Metro Manila, Philippines

• Direct Channel / Viber Support: +63961 0236036

• Official Business Registration Number: 18-001804

• Tax Identification Number (TIN): 456-088-959-000