Shipping policy

HER® Shipping & Delivery Policy

Last Updated: May 26, 2025

At HER®, we are committed to ensuring your wellness essentials reach you safely and efficiently. We understand that timely delivery is a vital part of your journey to glow deeper and live fuller. This policy outlines our shipping methods, processing times, and important details regarding your order's journey.

1. Domestic Shipping Methods within the Philippines

We've partnered with trusted couriers to ensure reliable delivery across the Philippines:

Metro Manila (Select Areas): For deliveries within specific, primary Metro Manila areas, we partner with Lalamove to handle the delivery of your parcel. This often allows for more flexible and personalized delivery service.
Provincial & Other Metro Manila Areas: For deliveries outside the primary Metro Manila Lalamove coverage (including areas such as Navotas, Las Piñas, Valenzuela, Malabon, and Caloocan, as well as all provincial destinations), we utilize J&T Express. J&T Express is our chosen partner for reliable and timely deliveries across the rest of the country.

2. Order Processing & Estimated Delivery Times

Your journey to wellness begins with our careful preparation of your order. Here are our estimated timelines:

Standard Metro Manila Delivery: Please allow 1-3 business days for your order to be processed and delivered from the date of your purchase.
Standard Provincial Delivery: For deliveries to provincial areas, please allow 3-7 business days for your order to be processed and delivered from the date of your purchase.
Pre-order Items: If your order includes any pre-order items, please note that these have an extended processing and delivery time. Kindly allow 15 business days from the order date. We appreciate your patience as we meticulously prepare these special items for you.

Please note: All delivery times are estimates and apply to business days (Monday-Friday, excluding public holidays).

3. International Shipping Policy

While our website's automated system is currently limited in directly accommodating international orders, we are committed to reaching our global community where possible.

For Clients in Macau and Hong Kong: Good news! We have a dedicated partner in these regions. If you wish to place an order for delivery to Macau or Hong Kong, our team will process your request manually through our local partner. Please contact our support team at hi@her-essentials.com or through our website's contact form, and we will gladly assist you with your purchase and arrange for delivery.
For All Other International Destinations: As of May 26, 2025, we are not accepting direct international orders to other countries until further notice. We are continuously working to expand our global reach. Please check back for updates, or contact us to express your interest in future international shipping options for your country.

4. Missing Items or Multiple Parcels in an Order

For substantial orders, we sometimes divide the items into two or more separate parcels to ensure their safe and efficient delivery. As a result, your complete order may be shipped with multiple tracking numbers, meaning you might receive separate parcels at different times and dates.

If your item is missing and you haven't received any notification about multiple parcels, or if this situation doesn't apply to your order, please don't hesitate to contact our Support team immediately. We're here to help track down your package and ensure you receive everything you ordered.

5. Important Notes

Business Days: Our processing and delivery times refer to business days, which exclude weekends and public holidays.
Unforeseen Delays: While we strive for timely delivery, please understand that unforeseen circumstances (e.g., extreme weather, courier issues, customs delays for international orders) can occasionally impact delivery times. We appreciate your understanding in such situations.
Accurate Information: Please ensure your shipping address and contact details are accurate and complete at checkout to avoid any delivery delays.

6. Contact Us for Shipping Inquiries

If you have any questions about your order's shipping status, our delivery methods, or international ordering, please don't hesitate to reach out:

Email: hi@her-essentials.com
Instagram DM: @herbrandofficial
Viber: +639610236036 Here's an updated Shipping Policy for HER®, incorporating the details from our discussions and aligning with modern e-commerce website best practices.

HER® Shipping Policy

Last Updated: May 26, 2025

At HER®, we are committed to delivering your wellness essentials with care and efficiency. We understand that getting your products to you in a timely and safe manner is important, and we strive to provide transparent and reliable shipping services for all our customers.

1. Domestic Shipping within the Philippines

We partner with trusted couriers to ensure your HER® products reach you, wherever you are in the Philippines.

For Metro Manila (Select Areas):
- We primarily use Lalamove for faster, same-day, or next-day deliveries within specific serviceable areas of Metro Manila. Eligibility for Lalamove delivery will be determined at checkout based on your shipping address.
For Provincial Areas & Other Metro Manila Areas:
- We use J&T Express for deliveries to provincial regions and other areas within Metro Manila not covered by Lalamove.

Order Processing Time

All orders are processed and prepared for shipment during business days (Monday to Friday, excluding public holidays).

Standard Orders (Metro Manila & Provincial): Please allow 1-3 business days for your order to be processed and dispatched from our facility.
Pre-Orders: For pre-order items, please anticipate a longer processing and fulfillment period of 15 business days from the date of your order. Specific timelines for pre-orders will be clearly stated on the product page.

Estimated Delivery Times

Once your order has been processed and dispatched, the estimated delivery times are as follows:

Metro Manila (Lalamove): Within 1-3 business days after dispatch.
Provincial (J&T Express): Within 3-7 business days after dispatch.

Please note: These are estimated delivery times. Unforeseen circumstances, such as courier delays, natural disasters, or high-volume periods (e.g., holidays, sales events), may occasionally impact delivery schedules. We appreciate your understanding and patience.

2. International Shipping

Currently, direct international orders are not accepted through our website. However, we understand the global demand for HER® products.

For Macau and Hong Kong Customers:
- We have a dedicated local partner to facilitate orders for customers in Macau and Hong Kong. If you wish to place an order from these regions, please contact our customer support team directly via Instagram @herbrandofficial or Viber at +639610236036. Our team will assist you with manual order processing and shipping arrangements.
For Other International Destinations:
- At this time, we do not ship to other international destinations directly from our website. We are continually evaluating opportunities to expand our global reach and may offer shipping to additional countries in the future.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the weight/dimensions of your order. Any applicable shipping fees will be clearly displayed before you finalize your purchase.

4. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number(s) and a link to track your package's journey. Please allow up to 24-48 hours for tracking information to become active after you receive the notification.

5. Missing Items in an Order

For larger or multi-item orders, it is possible that your items may be shipped in separate parcels and arrive with different tracking numbers or on different days. This is done to ensure the safest and most efficient delivery of all your products.

If you believe an item is missing from your order, please first check your tracking information for any indication of multiple parcels. If your tracking indicates all items have been delivered and you are still missing a product, please contact us immediately.

6. Important Notes

Business Days: Our processing and delivery times refer to business days, which exclude weekends and public holidays in the Philippines.
Address Accuracy: Please ensure your shipping address is complete and accurate to avoid any delivery delays or issues. We are not responsible for delays or losses due to incorrect or incomplete address information provided by the customer.
Unforeseen Delays: While we strive for timely deliveries, HER® cannot be held responsible for shipping delays caused by couriers, natural disasters, customs procedures, or other events beyond our reasonable control.

7. Contact Us

If you have any questions or concerns regarding your order's shipping status, tracking, or delivery, please do not hesitate to contact our customer support team:

Email: hi@her-essentials.com
Instagram DM: @herbrandofficial (for faster response)
Viber: +639610236036 (for faster response)

Thank you for choosing HER®! We appreciate your business and look forward to delivering wellness to your doorstep.