Shipping policy

Last Updated: June 22, 2026

At her® (a proprietary wellness brand of KMM Marcena Trading), we are dedicated to ensuring your wellness essentials arrive safely, efficiently, and transparently. We design our fulfillment systems to match the precision of our formulations, maintaining complete tracking data from our facility to your doorstep.

1. Domestic Fulfillment Matrix (Philippines)

To provide optimal coverage across the archipelago, we route domestic shipments through a tiered network of specialized courier partners. Your exact delivery path is determined at checkout based on regional availability and address verification.

* Extended Metro Manila Zones: Deliveries routed to specific regional sectors—including Navotas, Las Piñas, Valenzuela, Malabon, and Caloocan—are automatically assigned to J&T Express to ensure reliable courier handling.

Pre-Order Fulfillment Timelines

If your order contains specialized batches or pre-order formulations, your entire shipment will follow an extended fulfillment schedule. Please anticipate a processing and production window of 15 business days from your initial checkout date. Specific release timelines will always be detailed transparently on the respective product description page.

2. International Concierge Services

While our e-commerce infrastructure does not process automated global checkouts natively, we maintain a manual consignment system to support our international community.

• Hong Kong & Macau: We utilize a dedicated, verified regional logistics partner to facilitate deliveries into Hong Kong and Macau. These orders are managed manually by our team. To coordinate a cross-border shipment, contact our concierge directly via Instagram DM (@herbrandofficial) or Viber (+63961 0236036).

• Other Global Destinations: Direct website checkouts and manual dispatches to countries outside our core international zones are paused until further notice. We continuously evaluate regulatory frameworks to scale our global shipping lanes safely.

3. Shipping Tariffs & Real-Time Tracking

• Tariff Calculations: Shipping fees are completely dynamic and calculated transparently at checkout. Fees are determined by your validated delivery address alongside the cumulative weight and physical volumetric dimensions of your parcel.

• Tracking Activation: Upon dispatch from our facility, an automated shipping confirmation email will be generated containing your unique tracking number(s) and a direct courier portal link. Please allow 24 to 48 hours for the courier network to update and index your tracking status.

4. Multi-Parcel Allocations (Consolidated Shipments)

To safeguard structural integrity and prevent transit damage to large or multi-item orders, your consignment may be distributed across several distinct parcels.

In these instances, your order dashboard will display multiple active tracking links. Individual parcels may arrive on staggered schedules depending on courier sorting workflows. If your tracking indicates a complete delivery but an item remains missing without a multi-parcel designation, escalate the issue immediately to our support team.

5. Address Integrity & Liability Limitations

• Operational Business Days: Processing, dispatch, and transit intervals are calculated strictly using standard business days (Monday through Friday), excluding weekends and official public holidays within the Republic of the Philippines.

• Address Accuracy Mandate: The customer is solely responsible for ensuring that all physical shipping addresses, contact numbers, and delivery instructions are input accurately at checkout. her® and KMM Marcena Trading bear zero financial or logistical liability for delivery failures, lost packages, or delays resulting from incorrect data submission.

• Force Majeure & Courier Delays: While we track every shipment aggressively, her® cannot be held liable for transit delays caused by third-party courier sorting backlogs, severe weather conditions, regional natural disasters, or customs validation protocols.

6. Logistics Support Channels

For real-time assistance regarding order modifications, delayed transits, or manual international invoicing, connect directly with our logistics team through our priority channels:

• Primary Electronic Node: hi@her-essentials.com

• Priority Support Channels (Faster Response):

  • Instagram DM: @herbrandofficial

  • Viber / Direct Line: +63961 0236036