Returns & Replacement

Our Quality Promise to You

At HER®, we are dedicated to providing you with wellness essentials of the highest quality, delivered with care. We meticulously ensure each product is safe, effective, and arrives in perfect condition, empowering you to glow deeper and live fuller.

Your satisfaction and peace of mind are paramount. If, for any reason, your HER® product arrives compromised, we are here to make it right.

Eligible Reasons for Return or Replacement

We will gladly facilitate a return or replacement if your HER® product exhibits any of the following issues upon arrival and immediate inspection:

  • Bottle is Visibly Tampered: The product packaging or bottle shows clear signs of being opened, altered, or breached before you opened it.
  • Bottle is Broken or Damaged: The product bottle or container is cracked, shattered, or otherwise damaged, rendering the product unusable.
  • Safety Seal/Inserts Are Open or Compromised: The internal safety seal, cap seal, or any protective inserts are found to be broken, unsealed, or previously opened upon your initial receipt of the product.
  • Bottle is Opened Upon Receipt: The product bottle itself is found to be open when you first receive and unpackage your order (not after initial use).

Important Conditions for Returns

To ensure a smooth and prompt resolution, please note the following conditions for reporting eligible returns:

  • Immediate Reporting: Issues must be reported to us as soon as possible, ideally within 24-48 hours of receiving your package. This allows us to investigate the matter effectively.
  • Proof Required: We require clear photographic or video evidence of the damaged, tampered, or opened product, along with its original packaging and the shipping label. This helps us verify the claim and improve our delivery processes.
  • Original Packaging: Please retain the product in its original packaging (box, protective materials) if possible, until our team provides further instructions.

How to Initiate a Return

For the fastest possible assistance, please reach out to us through one of the following channels:

  • Instagram Direct Message: Message us directly at @herbrandofficial
  • Viber: Send us a message on Viber at +639610236036

When contacting us, please include the following information to expedite your request:

  1. Your Order Number.
  2. A clear description of the issue.
  3. Attach photos or a short video showing the damaged, tampered, or opened product and its packaging.

You may also email us at hi@her-essentials.com for less urgent inquiries, but direct messages will typically receive a faster response for these urgent cases.

What Happens Next?

Once we receive your message and supporting documentation:

  1. Our dedicated support team will review your claim promptly.
  2. We may reach out for additional information if needed.
  3. Upon validation, we will provide you with instructions on whether to return the item to us (and how, with shipping details) or if a replacement will be sent directly.
  4. Your satisfaction is our priority, and we aim to resolve eligible cases with a replacement product or a refund, as applicable, as quickly as possible.

Your Trust, Our Commitment

We value your trust in HER® and are committed to ensuring every product you receive meets our stringent quality standards. Thank you for your understanding and cooperation.